Welcome to Pennant Hills Auto Panel Shop , your independent panel beater in Sydney. Established in 1984, we’ve proudly served the local community for over 40 years, earning an excellent reputation for quality service and customer satisfaction. Our commitment to excellence has made us a trusted name in the industry, and our dedication to re-manufacturing vehicles to their pre-accident condition is at the heart of everything we do. Our team of experienced technicians always puts our customers first, offering reliable advice and quality repairs carried out with safety in mind. Quality is the fundamental guiding principle that has driven our success over the decades.
Our Commitment:
- To be the best panel repair shop in the business, re-manufacturing each vehicle to its pre-accident condition per manufacturer specifications.
- To maintain transparency in all aspects of our business, including with clients, suppliers, and business partners.
- To use only genuine parts and high-quality products, ensuring the best results for every repair.
- To be constantly committed to customer service, reducing clients’ anxiety during the repair process.
- To create a supportive working environment for newcomers and treat each individual respectfully.
The secret to our success lies in our unwavering commitment to quality. Both partners, Michael and Andrew, are qualified in the trade and understand the intricacies of operational matters. This allows them to make well-informed decisions that benefit our customers and maintain our high standards.
While profit is important, we measure our business success by the quality of our work and the maintenance of those standards. A significant portion of our business—between 60% and 75% of yearly repairs—comes from returning customers who have had direct, positive experiences with us. Additionally, 20% to 25% of our business comes from referrals, further testament to the trust and satisfaction our clients feel.
We constantly scan the industry, both locally and internationally, for best-practice processes, equipment, and materials to ensure we remain at the forefront of our industry. This commitment to staying ahead of industry standards has allowed us to grow without compromising on the quality and dedication that have been the hallmarks of our success. Join us on the journey as we continue to provide top-tier service grounded in decades of experience and an unwavering commitment to excellence. At Pennant Hills Auto Panel Shop, it’s all about the journey, not just the destination.